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Hi, I’m your Freshdesk Super Agent,

Streamlining Your Customer Support Operations Seamlessly!

I specialize in enhancing Freshdesk functionalities by automating ticket management, retrieving ticket and contact information, assigning tasks, and much more. Let’s simplify your support operations and provide a seamless experience for your team and customers alike!

Ways I’ll Enhance Your Freshdesk Experience

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Ticket Management

Handling tickets manually can be overwhelming. I’ll help you streamline ticket management in Freshdesk, ensuring efficient resolution and organized workflows.

  • Create Tickets

    Generate new tickets easily to track and manage customer issues.

  • Update Ticket Details

    Modify existing ticket information effortlessly with just a few clicks.

  • Retrieve All Tickets

    Access a list of all tickets in Freshdesk, keeping your support queries organized.

Get Started with Kong.ai AI Agent for Freshdesk

Enhance your support operations with Kong.ai’s AI Agent. Experience seamless automation and focus on delivering topnotch customer service.

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Real Use Cases

Create a Ticket in Freshdesk

  • Scenario

    Manually creating tickets for each customer issue can be time consuming.

  • Solution

    With Kong.ai's AI Agent, automatically generate tickets, saving time and ensuring all issues are logged accurately.

Retrieve Contact Details in Freshdesk

  • Scenario

    Accessing customer contact details promptly can be challenging in a large database.

  • Solution

    Use the AI Agent to retrieve detailed contact information quickly, enhancing response times.

Assign Tickets to the Right Agent

  • Scenario

    Manually assigning tickets to agents may delay response times.

  • Solution

    The AI Agent helps assign tickets to the appropriate agents instantly, ensuring prompt support.

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Beyond LinkedIn outreach, Kong.ai empowers you to post jobs, fetch leads, send emails through Gmail, and WhatsApp messages — all through conversational agents. The automation runs in the background, rate-limited, and non-intrusive, allowing you to effortlessly manage tasks across multiple platforms.

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How It Works

Frequently Asked Questions

What is Kong.ai?

Kong.ai enhances business operations through AI-driven solutions like conversational bots and virtual agents. It simplifies workflows and improves customer engagement.

Join Our Webinar: Transform with Kong.ai, Scale Like Fortune 500!

Join the webinar to discover how Kong.ai's AI solutions help automate and scale Customer Support, Sales, HR, and Marketing like the Fortune 500.

Trusted by startups, hospitals and enterprises worldwide

Discover how leading companies leverage Kong.AI to automate customer interactions and drive engagement.

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    Kong.AI’s intelligent bots have revolutionized our customer service, automating interactions and providing real-time assistance, enhancing customer satisfaction significantly.

    RONALD KLUGER

    CEO at KPSYNCLAB
  • Implementing Kong.AI was a game-changer for us. The ease of integration and the ability to customize interactions based on our needs allowed us to provide personalized experiences at scale.

    CHRISTIAN BJERRE NIELSEN

    CPO at uQualio
  • With Kong.AI, we’ve seen a 40% reduction in support costs while maintaining high customer satisfaction rates. Their AI bots handle queries with human-like precision.

    KIM LY

    Operations Manager
  • We chose Kong.AI for its unmatched customization capabilities and robust analytics, enabling us to tailor our services to the unique needs of our diverse clientele.

    UE

    SMALL-BUSINESS USER
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    Kong.AI has transformed our onboarding process, providing a seamless and interactive experience for our customers, while enhancing our operational efficiency.

    TEJAS

    MID-MARKET CONSULTANT
  • The powerful AI tools from Kong.AI have enabled us to proactively engage with our customers, reducing churn and increasing retention rates.

    Emma Wilson

    COSMETICS MARKETING ADMINISTRATOR
  • Integrating Kong.AI into our ecosystem was straightforward, and it has significantly improved our customer engagement metrics across all channels.

    STONE GYE

    Owner at Stonegye.digital

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