Hi, I’m your Freshdesk Super Agent,

Prompt : Create a ticket with subject 'Issue with login' for customer 'john.doe@example.com'.

What it does : Creates a new support ticket with details like subject, description, and contact information.

Prompt : Update ticket 'TICKET123' status to 'Resolved'.

What it does : Changes the status of an existing ticket to values like Open, Pending, Resolved, or Closed.

Prompt : Assign ticket 'TICKET123' to agent 'Jane Smith'.

What it does : Assigns a ticket to a specific agent for handling.

Prompt : Add a private note 'Follow up with the customer on Monday' to ticket 'TICKET123'.

What it does : Adds an internal note to a ticket that only agents can see.

Prompt : Reply to ticket 'TICKET123' with message 'We are currently working on your issue and will update you soon.

What it does : Adds a public reply to a ticket, which is visible to the customer.

Prompt : Set ticket 'TICKET123' priority to 'High'.

What it does : Updates the priority of a ticket (e.g., Low, Medium, High, Urgent).

Prompt : Update contact 'john.doe@example.com' with a new phone number '123-456-7890'.

What it does : Modifies the details of an existing contact, such as phone number, name, or address.

Prompt : Get details for ticket 'TICKET123'.

What it does : Retrieves details of a specific ticket, including subject, status, and assigned agent.

Prompt : Show all open tickets.

What it does : Retrieves a list of all tickets currently in the 'Open' status.

Prompt : Show me all tickets with priority 'Urgent'.

What it does : Retrieves tickets filtered by priority level.

Prompt: Close ticket 'TICKET123'.

What it does: Changes the status of a ticket to 'Closed'.

Prompt: Add a new contact with name 'John Doe' and email 'john.doe@example.com'.

What it does: Creates a new contact in Freshdesk with basic details like name, email, and phone number.

Prompt: Update contact '12345' with new job title 'Customer Success Manager'.

What it does: Updates the details of an existing contact, such as job title, phone number, or address.

Prompt: Get details for contact '12345'.

What it does: Retrieves information about a specific contact using their ID.

Prompt: Show me all contacts.

What it does: Retrieves a complete list of contacts stored in Freshdesk.

Prompt: Find tickets for customer 'John Doe'.

What it does: Retrieves tickets associated with a specific customer by name.

Prompt: Add a new agent named 'Jane Smith' with email 'jane.smith@example.com'.

What it does: Adds a new agent to the Freshdesk system with details like name, email, and role.

Prompt: Change role for agent 'Jane Smith' to 'Admin'.

What it does: Updates the role or permissions of an existing agent.

Prompt: Show me all agents.

What it does: Retrieves a list of all agents, including their names, roles, and contact details.

Prompt: Show me ticket statistics for this month.

What it does: Retrieves ticket-related statistics such as the number of new, resolved, or open tickets for a given period.

Prompt: Merge tickets 'TICKET123' and 'TICKET124'.

What it does: Combines multiple tickets into one, retaining relevant details and history.

Prompt: Create a knowledge base article titled 'How to reset your password'.

What it does: Adds a new article to the Freshdesk knowledge base, including title, content, and category.

Prompt: Update article 'ARTICLE123' with new information on password policies.

What it does: Modifies the content of an existing knowledge base article.

Prompt: Find articles containing 'reset password'.

What it does: Searches the knowledge base for articles related to a specific keyword.

Prompt: Delete ticket 'TICKET123'.

What it does: Permanently deletes a specific ticket from the system.

Prompt: Set up an automation rule to assign 'Priority: High' tickets to 'Jane Smith'.

What it does: Creates an automation rule that assigns tickets based on criteria like priority, type, or source.

Prompt: Create a canned response for 'Password reset instructions'.

What it does: Adds pre-defined responses for commonly asked questions to speed up ticket replies.