Freshdesk

Apps & Capabilities

• 

  Freshdesk
  • Create a ticket in Freshdesk.
  • Updates details of an existing ticket by ID.
  • Retrieves a list of all tickets in Freshdesk.
  • Retrieves details of a specific ticket by ID.
  • Create a contact in Freshdesk.
  • Update a contact in Freshdesk.
  • Retrieves all contacts in Freshdesk.
  • Retrieves all agents in Freshdesk.
  • Adds a note to either a ticket or a contact in Freshdesk.
  • Retrieves all notes for ticket in Freshdesk.
  • Searches for tickets in Freshdesk by their status.
  • Retrieves tickets based on their priority from Freshdesk.
  • Get contacts in Freshdesk by their email.
  • Assigns a ticket to a specific agent in Freshdesk.
  • Assigns a ticket to a specific group in Freshdesk.
  • Adds tags to a ticket in Freshdesk.
  • Creates a new company in Freshdesk.
  • Updates the details of an existing company in Freshdesk.
  • Retrieves all companies from Freshdesk.
  • Retrieves a company based on its domain from Freshdesk.
  • Retrieves all groups in Freshdesk.

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