How can I create a new ticket in Zendesk?

To create a new support ticket, provide a subject and a description. Optionally, set the priority of the ticket (low, normal, high, or urgent). Example Prompt: 'Create a support ticket with the subject Login issue and body User is unable to log in.'

How do I view all my tickets?

You can retrieve a list of all the tickets associated with your Zendesk account. Example Prompt: 'Show me all the tickets.'

How can I update an existing ticket in Zendesk?

You can update a ticket by providing its ID and the new details such as the subject, priority, or status. Example Prompt: 'Update ticket with ID 12345, set the subject to Password reset and priority to urgent.'

Can I add a comment to an existing ticket?

Yes, you can add comments to a specific ticket by providing its ID and the comment text. Example Prompt: 'Add a comment to ticket 12345 saying We are investigating the issue.'

How do I view the comments on a ticket?

You can list all comments associated with a specific ticket by providing the ticket ID. Example Prompt: 'Show all comments on ticket 67890.'

How do I change the priority of a ticket?

You can set the priority of a ticket by providing its ID and the new priority level. Example Prompt: 'Change the priority of ticket 112233 to high.'

How can I create a new user in Zendesk?

To create a new user, provide their name, email, and role (end-user, agent, or admin). Example Prompt: 'Create a user named John Doe with email john@example.com as an agent.'

How can I search for users in Zendesk?

You can search for users by providing a query, such as their name or email. Example Prompt: 'Search for users with the name Alice.'

How do I view all users in Zendesk?

You can list all users in your Zendesk account. Example Prompt: 'List all Zendesk users.'

How can I view details of a specific user?

You can retrieve the details of a user by providing their user ID. Example Prompt: 'Get details for user 98765.'

How can I update user information?

You can update a user's details such as their name, email, and role by providing the user ID. Example Prompt: 'Update the email of user 98765 to newemail@example.com.'

Hi, I'm your Zendesk Super Agent,

Name: Zendesk Super Agent
Brand: Kong.ai
Price: 99 USD

Enhancing Your CRM Operations Effortlessly!

I specialize in enhancing Zendesk operations by automating contact management, deal tracking, task handling, and more. Let’s streamline your CRM processes for improved efficiency and create seamless experiences for your customers!

Ways I’ll Accelerate Your Zendesk Performance

Ticket Management

Managing support tickets can be time-consuming and complex. I’ll help you create, update, retrieve, and prioritize tickets effortlessly.

Create and Update Tickets

Automate new ticket creation and updates using voice or chat commands.
Retrieve All Tickets

Access a comprehensive view of all support tickets quickly.

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Enhance your productivity and streamline your Zendesk operations with Kong.ai’s AI Agent. Experience seamless automation and focus on providing excellent customer support.

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How It Works

Data Collection

I gather data from your Zendesk system, including ticket information, customer interactions, and comments.
Task Automation

Using advanced machine learning algorithms, I automate tasks such as ticket creation, updating records, adding comments, and managing priorities based on voice or chat instructions.
Continuous Learning

I continuously learn from each interaction, improving my efficiency and accuracy over time to better assist in managing your Zendesk operations.

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What is Kong.ai?

Kong.ai enhances business operations through AI-driven solutions like conversational bots and virtual agents. It simplifies workflows and improves customer engagement.

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Hi, I'm your Zendesk Super Agent,

Ticket Management

Create and Update Tickets

Retrieve All Tickets

Comment Management

Add Comments to Tickets

List All Comments for Specific Tickets

Priority Management

Set Ticket Priorities

Adjust Priorities Easily

Data Retrieval

Retrieve Ticket Details

Comprehensive Ticket Access

Automated Notifications

Send Status Updates

Custom Notifications

Reporting and Analytics

Automate Report Generation

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Customer Satisfaction Management

Collect Feedback

Analyze Feedback

Workflow Automation

Task Automation

Custom Workflows

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